Cancellation Policy:

Your treatment time is reserved specifically for you. Out of respect for our practitioners’ time and to ensure that others seeking care can be seen, we kindly request at least 48 hours’ notice for any appointment cancellations or schedule changes.

Managing Your Appointment: You can view, reschedule, or cancel your visit at any time by logging into your online booking account, or by sending us an email at hello@shorewellness.co

Notice & Fees: Late cancellations made with less than 48 hours’ notice (for non-illness reasons) or missed appointments will be subject to a cancellation fee charged to the card on file. Please note that while we send reminder texts and emails, not receiving a notification does not exempt an appointment from this policy.

A Note on Community Health: To keep our space safe and healthy for everyone, please do not attend your visit if you are feeling unwell or experiencing symptoms of illness. If you need to reschedule due to illness, please reach out to us by email or text as soon as possible so we can adjust your care plan.

Thank you for your understanding and for helping us maintain a respectful, supportive environment for all.

Direct Billing:

I am happy to offer direct billing to select extended health providers as a complimentary convenience for you. Please note that direct billing is not an automatic guarantee - you are ultimately responsible for the full cost of your treatment at the time of service if your insurance portal is offline, your claim is denied, or it is only partially covered.

List of insurers:

TELUS eClaims • Canada Life • Chambers of Commerce • Desjardins Insurance • GroupHEALTH • Industrial Alliance • Manulife Financial • Simply Benefits

providerConnect • Empire Life • Green Shield Canada

Pacific Blue Cross (PROVIDERnet)

Sunlife